Legal
Privacy Policy
Effective September 28, 2026
SOPIMA ("SOPIMA," "we," "us," or "our") respects your privacy. This policy explains how we collect, use, disclose, retain and protect personal information when you visit sopima.ca, contact us, or request a Digital Growth Score or information about our services.
1. Information we collect
We may collect information you provide directly, including your name, business name, email address, the contents of your message, and details you choose to share about your business and marketing goals.
Our website and hosting providers may also automatically process limited technical information needed to operate and secure the site, such as IP address, browser type, device information, referring page, pages visited, and date and time of access. We do not ask you to submit sensitive personal information through our website forms.
2. How we use information
We use personal information to respond to enquiries, provide requested assessments or quotes, schedule conversations, deliver and improve our services, operate and secure the website, maintain business records, and meet legal obligations. We limit collection and use to purposes that a reasonable person would consider appropriate in the circumstances.
3. Consent and marketing messages
By submitting a form, you consent to our using the information provided to respond to that request. A service-related reply does not automatically subscribe you to ongoing promotional emails. If we later ask you to receive marketing messages, we will obtain any consent required by Canada's Anti-Spam Legislation and provide a working unsubscribe method. You may withdraw consent, subject to legal or contractual restrictions, by contacting us.
4. When we share information
We may share information with service providers that help us host the website, manage email, schedule meetings, operate forms, analyze performance, or provide professional services. They may process information only for the services they provide to us. Some providers may process or store information outside Canada, where it may be subject to the laws of another jurisdiction. We may also disclose information when required by law, to protect legal rights or safety, or as part of a business transaction.
5. Cookies and similar technologies
The site may use essential browser storage or cookies needed for functionality and security, such as remembering that you dismissed an on-screen offer. We do not sell personal information. If we introduce non-essential advertising or analytics technologies, we will update this policy and provide any notice or consent controls required by law.
6. Retention and safeguards
We retain personal information only as long as reasonably necessary for the purposes described above, our legitimate business records, and legal requirements. We use administrative, technical and physical safeguards appropriate to the sensitivity of the information. No Internet transmission or storage system can be guaranteed completely secure.
7. Access and correction
You may ask to access or correct personal information we hold about you, or ask questions about our privacy practices. We may need to verify your identity and may refuse or limit a request where permitted by law. We will explain any lawful refusal.
8. Children
Our services are intended for businesses and adults. We do not knowingly collect personal information from children through this website.
9. External links
Our website may link to third-party services. Their privacy practices are governed by their own policies, not this policy.
10. Changes to this policy
We may update this policy as our services or legal obligations change. The effective date above identifies the latest version.
11. Contact and privacy enquiries
SOPIMA is responsible for personal information under its control. For questions, access or correction requests, consent withdrawal, or privacy complaints, contact our Privacy Officer at book@sopima.ca. We will investigate and respond within a reasonable time.